Frequently Asked Questions

Everything you need to know about your Brandon Blackwood experience.

When will my order ship?

Processing times typically take 3-5 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

What is your return policy?

We accept returns on unused items in original packaging within 14 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

How do I care for my leather handbag?

We recommend storing your bag in its provided dust bag when not in use. Avoid prolonged exposure to direct sunlight and moisture, and clean with a soft, dry cloth.

Can I cancel or modify my order?

Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to guarantee cancellations or modifications.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options such as Affirm and Klarna for flexible financing.